Privacy Policy

Effective Date: September 1, 2026

Priehl Cleaning, LLC (“Priehl Cleaning,” “we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information entrusted to us by our customers and website visitors. This Privacy Policy explains what information we collect, how we use it, how we protect it, and the choices you may have regarding your information.

1. Information We Collect

Depending on how you interact with Priehl Cleaning, we may collect the following information:

Contact and Customer Information

• Name
• Phone number
• Email address
• Mailing or service address
• Information related to your cleaning services, appointments, requests, and preferences
• Other information you voluntarily provide when communicating with us

Website and Technical Information

When you visit our website, we may automatically collect certain technical information, which may include:

• IP address
• Browser type
• Device and operating system information
• Referring website or URL
• Pages visited
• General website usage information

We may use cookies and similar technologies to help operate, secure, analyze, and improve our website.

2. How We Collect Information

We may collect information through:

• Website Forms: When you request an estimate, contact us, request information, or submit another form through our website.
• Email and Text Messages: When you communicate with our office by email or text.
• Phone Calls: When you provide information to our office staff by telephone.
• Customer Portal: When you use our customer portal or other systems associated with our services.
• Cookies and Similar Technologies: When you visit or interact with our website.

3. How We Use Your Information

We use the information we collect for legitimate business purposes, including:

• Providing Services: To schedule, coordinate, manage, and provide cleaning services.
• Customer Service: To respond to questions, requests, concerns, and service-related communications.
• Scheduling: To confirm appointments, provide reminders, communicate schedule changes, and coordinate access to your property.
• Estimates and Billing: To prepare estimates, process payments, maintain customer records, and manage accounts.
• Service Improvement: To understand customer needs and improve our services, website, and customer experience.
• Business Operations: To communicate with customers and coordinate our employees, technicians, and office personnel.
• Legal Compliance: To comply with applicable laws, regulations, legal processes, and legitimate governmental requests.

4. How We Protect Your Information

Priehl Cleaning takes reasonable measures to protect personal information against unauthorized access, use, alteration, disclosure, or destruction.

These measures may include:

• Appropriate security measures for information transmitted electronically
• Access controls designed to limit information to authorized personnel
• Reasonable administrative and organizational safeguards
• Periodic review of our security practices

While we take reasonable precautions to protect your information, no method of electronic transmission or storage can be guaranteed to be completely secure.

5. How We Share Information

Priehl Cleaning does not sell or rent your personal information.

We may share information when reasonably necessary to operate our business and provide services, including with:

Employees and Service Personnel

We may provide relevant customer information to authorized employees, cleaning technicians, schedulers, managers, and other personnel who need the information to perform their job responsibilities.

Service Providers

We may use third-party companies and service providers that assist us with business operations, such as scheduling, customer management, payment processing, website services, communications, or other business functions. These providers may have access to information only as reasonably necessary to perform services on our behalf.

Legal Requirements

We may disclose information when required or permitted by applicable law, regulation, court order, subpoena, or other legal process, or when necessary to protect the rights, safety, or property of Priehl Cleaning, our customers, employees, or others.

6. Your Privacy Choices and Rights

Depending on applicable law, you may have the right to:

• Access: Request information about the personal information we maintain about you.
• Correction: Request correction of inaccurate or incomplete information.
• Deletion: Request deletion of certain personal information, subject to legal and business-related exceptions.
• Communication Preferences: Choose whether to receive certain optional communications from us.

To make a privacy request, please contact us using the information provided below.

7. Customer Portal

If Priehl Cleaning provides you with access to a Customer Portal, you may be able to view or manage certain information associated with your account through that portal.

Customer Portal: www.maidcentral.com

8. SMS Communications

Priehl Cleaning may offer customers the option to receive service-related communications by SMS/text message.

These messages may include:

• Appointment confirmations
• Appointment reminders
• Scheduling updates
• Arrival or service-related notifications
• Other communications directly related to services you have requested

SMS communication is optional and is not required to purchase or receive services from Priehl Cleaning.

You may opt out of SMS communications at any time by replying STOP to a message from us or by contacting our office.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our business practices, technology, legal requirements, or services.

When we make changes, we will update the Effective Date at the top of this Privacy Policy. We encourage you to review this page periodically.

10. Contact Us

If you have questions about this Privacy Policy, your personal information, or your privacy choices, please contact us:

Priehl Cleaning, LLC
Address: 4648 Church St, Skokie, Il-60076
Phone:224-509-0339
Email: contact@priehlcleaning.com
Website: www.priehlcleaning.com